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iOS 10 problems: Here's how to fix the most common issues(2)
- May 13, 2017 -

As we talked before on SECTION ONE.

It is the SECTION TWO:

1. How to stop Messages installing other apps

A new feature of iOS 10 allows apps to install themselves via the iMessages App Store. 

These extensions can make using the Messages app easier, 

as you can quickly check out third party apps from within Messages, but it can also make the app more complicated to use.

To stop iMessage extensions from automatically installing, open up the Messages app and tap on the arrow icon, then 'Apps'.

Next, tap the four circles icon in the bottom-left of the screen, then select the 'Store' icon. 

Tap 'Manage' then toggle the switch next to 'Automatically Add Apps' to off.


2. iOS 10 crashes when sending messages

If your iPhone or iPad running iOS 10 crashes - or the screen becomes unresponsive - when sending messages, then try these methods to fix the problem.

First reboot your iPhone or iPad to see if that fixes the problem. 

If not you may need to delete the conversation thread if a particular conversation is causing iOS 10 to crash.

To do this, open up the Messages app, then tap and hold on any sent or received messages in the conversation.

From the menu that appears, tap 'More' then tap on the Trash icon. 

At the top of the screen tap 'Delete All' - this will erase all the messages in the conversation, so if any contain important information, make a note of them.

If messages are still not sending, open up Settings, then go to General > Reset and tap on 'Reset Network Settings'.

If that doesn't work, then you may need to reset your device. Open up Settings, 

then tap on 'General'. Scroll down to 'Reset' then tap on 'Reset All Settings', then tap it again to confirm.


3. iOS 10 home button

iOS 10 changes the home button functionality now that 'Slide to Unlock' is no more. 

It actually makes you press in on the Touch ID fingerprint sensor.

Is that too much work for you? Apple didn't seem to think so when it developed iOS 10, 

but here's a quick fix in case you want to go back to the old way of unlocking your phone.

It's super-buried in iOS 10's settings. Go to Settings > General > Accessibility > Home Button (midway down the page) and turn on 'Rest Finger to Open'.

This will enable you to open your iPhone or iPad with Touch ID, without having to press the home button any more.

If the Home button doesn't work, then press the Sleep/Wake button to lock your device, 

then wait a few seconds and then press the Home button. The iPhone or iPad should wake up.

If it doesn't restart your device and see if that helps. If not, check for any dust, dirt or anything else around the Home button and clean it with a cloth.

After all that, if it still doesn't work, contact Apple Support.


4. iPhone Sleep/Wake button doesn't work

Some people are complaining that the button used to put their iPhone or iPad to sleep, and to wake it up, isn't working in iOS 10.

To fix it try pressing and holding the Sleep/Wake button, and if you see a "slide to power off" message, do so to turn your device off, then turn it back on.

If you can't turn it off, force restart by pressing and holding the Sleep/Wake and Home buttons for ten seconds until you see the Apple logo.

On iPhone 7 and iPhone 7 Plus, press and hold the Sleep/Wake and Volume Down buttons.

If that still doesn't work, contact Apple Support. If you have an iPhone 5 you be be eligible for a replacement.


5. iPhone stops vibrating after updating to iOS 10

Some people have noticed that their iPhones no longer vibrate in iOS 10 when they receive messages. 

To fix this, first try restarting the iPhone by pressing and holding the sleep button and the Home button for around 10 seconds.

The iPhone will restart and the Apple logo will appear. If this doesn't work, then you may need to factory reset your iPhone. 

Before doing this, make sure you back up all your files and settings, as performing a reset will clear all of your data from the device.


6. Touch ID stops working in iOS 10

If Touch ID has stopped working, and you can't configure it after upgrading to iOS 10, then try the following:

Go to Settings > Touch ID & Passcode and enter your passcode. 

Turn off iTunes & App Store, then reboot your device. Go back to Settings > Touch ID & Passcode and turn on iTunes & App Store.

You may need to remove and then rescan your fingerprints. 

To do this go to Settings > Touch ID & Passcode and scroll down to the list of fingerprints. 

Tap on the fingerprint you want to delete, then select 'Delete' and restart your device. 

Once your iPhone or iPad restarts, go back into settings and add your fingerprint. Touch ID should now work.


7. Your iPhone loses cellular network and can't reconnect

If you've updated to iOS 10 and your iPhone loses signal, you may find that the phone can't reconnect to a network afterwards, 

even when moving into an area where you know you receive signal.

If you restart your iPhone you'll be reconnected to the network. 

While this is a temporary solution, it's not perfect, as if you lose signal again you won't be able to reconnect until you restart.

You can also turn on Airplane mode, then turn it off again to reconnect. 

Some mobile networks are also suggesting that you reinstall iOS 10, but this time update it by plugging it into your PC or Mac and using iTunes.

For more information on updating via iTunes, check out our How to download iOS 10 right now guide.


8. iOS 10 cellular network problems

Some iPhone owners are experiencing problems connecting to their mobile network after updating to iOS 10, 

with their devices either not finding a network, or having greatly reduced reception.

Many people suffering from this are on T-Mobile and the network is aware of the problem and is working on an update that they will push out to customers in the next few days.

If you can't wait that long, it may be worth trying the solution above, where you downgrade to a previous version of iOS, and then update to iOS 10 via iTunes.

For information on downgrading iOS 10, follow our how to uninstall iOS 10 and downgrade to iOS 9 guide.


9. iOS 10 uses lots of mobile data

If you've noticed that your mobile data allowance is quickly being used up after upgrading to iOS 10, then the Wi-Fi Assist feature may be the culprit.

Wi-Fi Assist was introduced in iOS 9, and it enables your iPhone or cellular iPad to tell when your Wi-Fi connection is poor.

If it is, then the device will automatically switch to your mobile data. 

While this means you can happily browse and download without experiencing any slow down or loss of connection, 

it can also mean that you're using up your monthly mobile data allowance without knowing it, and it seems like the feature is turned on by default with iOS 10.

To turn it off, go to Settings > Mobile and scroll to the bottom of the menu. 

There will be a switch next to 'Wi-Fi Assist', so make sure this is turned to 'Off'.


10. No iMessage notifications in iOS 10

If you've updated to iOS 10 and notice that you're no longer getting notifications when you receive an iMessage, 

check your notification settings by going to Settings > Notifications > Messages.

Make sure all the toggles next to each option are switched on, and that the selected alert style is 'Banner'.


11. iMessage effects aren't working in iOS 10

A new feature in iOS 10 is iMessage effects, which are full screen animations designed to make your iMessage chats more entertaining. 

These effects include fireworks, lasers, shooting starts and an invisible ink feature.

However, some iOS 10 users are reporting that they cannot see iMessage effects. 

If you can't see iMessage effects in iOS 10, the most likely cause of this is that you have the 'Reduce Motion' option turned on. 

While this option is useful for saving the battery life of your iPhone or iPad, 

or for minimising the effects of motion sickness when using your device when moving, it also prevents iMessage effects from appearing.

To turn it off, open Settings and go to General > Accessibility > Reduce Motion and turn the Reduce Motion setting to 'Off'.


And, here is the last one SECTION.